As an institution that offers distance education opportunities, High Point University is required to provide both prospective and enrolled students with contact information for filing complaints with the institution, with our regional accrediting agency, and with the appropriate state agencies. This information is presented below.
High Point University Student Grievance Procedures
The basis for a student’s complaint may be that an act or situation is objectionable in the view of the student. High Point University provides a process for student complaints to be addressed.
The High Point University Procedure for Student Complaints governs complaints the student puts in writing and submits to a University official. This Procedure applies to all students, undergraduate and graduate. This Procedure ensures timely, fair and efficient resolutions with the maintenance of individual privacy and confidentiality. This Procedure cannot be used to challenge the finding of the Executive committee of the Faculty, a standing committee whose decision is final.
Informal Resolution of Complaint
Discussion, in many instances, can resolve a complaint. The student is encouraged to bring a problem to the person who has responsibility for the objectionable action or situation. This is merely an option for the student and it has no bearing on the student seeking a formal solution to the problem through the involvement of University officials.
Formal Resolution of a Complaint
When students seek the formal intervention of University officials, they must submit a written complaint to the Dean of Students in the Office of Student Life, 3rd Floor, Slane University Center, 336-841-9231. Because a student complaint can touch any aspect of the University, the Dean of Students is the appointed University official to guide all written student complaints.
Regional Accreditation Grievance Procedures
High Point University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, masters, and doctoral degrees. Contact the Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, Georgia 30033-4097, or call 404-679-4500 for questions about the accreditation of High Point University.
State Student Grievance Procedures
Complaints regarding the institution that cannot be resolved at the institutional level, particularly complaints regarding applicable state laws, may be directed to the Consumer Protection Division of the North Carolina Department of Justice. Contact the Consumer Protection Division at: North Carolina Department of Justice Consumer Protection Division, 9001 Mail Service Center Raleigh, NC 27699-9001 or call 877-566-7226.
State Authorization Grievance Procedures
If you have a complaint about High Point University distance learning opportunities and the issue could not be resolved internally, contact the appropriate authority in your state of residence.
Professional Licensure Disclaimer Statement
High Point University has applied to participate in the National Council for State Authorization Reciprocity Agreement (NC-SARA). However, NC-SARA does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina, and you are taking an online course or hybrid program leading to professional licensure, High Point University cannot guarantee whether the course or hybrid program meets requirements for professional licensure in your state. Students are expected to consult with the appropriate licensing agency or board in their state or territory—including states participating in NC SARA—prior to beginning their course of study.