Principles For Communicating With People
By Nido Qubein
| (1) | All People are motivated. | |
| We cannot motivate them. | ||
| We can only guide them by their motivations. | ||
| (2) | People do things for their own reasons; not for yours or mine. | |
| Show people what they want and they will move heaven and earth to get it | ||
| (3) | People change because of pain. | |
| When the pain of staying the same becomes greater than the pain of changing, people will change. | ||
| (4) | The key to all effective communication is identification. | |
| When something becomes personal, it becomes interesting. | ||
| (5) | The best way to get people to pay attention to you is to pay attention to them. | |
| Little things mean a lot. | ||
| (6) | Pride is a powerful motivator. | |
| Everybody is proud of something. | ||
| (7) | You cannot change people; only their behaviors. | |
| Attack the behavior; not the person. | ||
| (8) | The worker's perception becomes the supervisor's reality. | |
| What they see is what you get. | ||
| (9) | You consistently get the behaviors you consistently expect and reinforce. | |
| Reinforcement can be positive or negative. | ||
| (10) | We all judge ourselves by our motives; but we judge others by their actions. | |
| Any of us can do anything we can convince ourselves we are justified in doing. | ||
© 2007. All right reserved. Nido R. Qubein.
Dr. Nido Qubein is president of High Point University and an internationally known speaker and author. You may contact
him at nqubein@highpoint.edu and see his books on
www.nidoqubein.com.
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