Monthly Archives: May 2013

Do I Need Virus Protection on My Mac?

Macs that are running the¬†most recent version of OS X –¬†OS X 10.8 Mountain Lion¬†includes the GateKeeper function that by default prevents Mac users from installing anything other than Apple-approved software. If you do not have the newest OS X you can upgrade your system through the App Store for $20. For more information about this click here  

How Much Money is on My Passport?

To log in an see how much money is available on your my passport account: Go to and click the link at the top of the page entitled “My Passport” Next add in your High Point University username and credentials Once you are logged in, the system will show you your current balance as well as allow you to add money to your HPU passport..

Should I Buy a Mac or a PC?

It is entirely up to you. Both offer student discounts and are supported on campus.

Can I Borrow an iPad?

Yes, the IT department has iPads that students can rent out for a one week period at a time. To borrow an iPad just stop by the IT department and pick up your iPad rental.  

What is the Helpdesk Phone Number?

The phone number to the Helpdesk is 336-841-9147. You can also reach us by emailing us at or chatting with us using the chat window below.

Where is IT Located?

The IT department is located on the first floor of the Norcross Graduate School next to Millis Gym.

My Computer has a Virus

If your computer has a virus then please bring it by the IT department so we can remove it. We run our virus removal tools and make sure that we remove all of the infections from your computer. Antivirus Protection Here are some links to free virus protection for your PC: Microsoft Security Essentials  Malwarebytes Avira Download one of these tools for free if your machine is not currently protected from viruses circulating the internet.

Is Your Computer Broken?

We support the personal computers of all current High Point University students living on campus. Students can bring their computers to the IT Help Desk. We will trouble shoot, identify the possible causes of the problem and work with you find the best solution for resolving the issue. Our technicians are certified PC and Apple technicians that can support warranty work, antivirus issues, and hardware problems; among many other issues. All of the labor is provided to you at no cost. In rare instances, students may need to purchase or replace hardware or software not covered under their warranty. In those cases we will work with the student Read more