Monthly Archives: August 2013

How to do I Dial International Numbers from a HPU Phone?

To dial an international phone number on a university phone the phone must be set up for international calling. If the call does not go through, then call the helpdesk and we can set up the phone to call international numbers. To dial type 8+011+country code+10 digit number

How to Download and Use GlobalProtect VPN for Mac

To download the GlobalProtect VPN client, log into Blackboard and click on the ‚ÄúSoftware‚ÄĚ tab. Choose the GlobalProtect VPN download link for Mac. Below are step by step instructions on how to download the client. Note:¬†If you have the Cisco VPN client installed, please uninstall it before installing the GlobalProtect VPN. If you’re using Safari, Firefox, or Google Chrome, you can begin the install by double clicking GlobalProtect.pkg in your downloads folder. The installer will open. Click “Continue”   Make sure the GlobalProtect check box is checked and click “Continue”   On the next window, click install. You will be Read more

How to Download and Use GlobalProtect VPN for Windows

To download the GlobalProtect VPN client, log into Blackboard and click on the ‚ÄúSoftware‚ÄĚ tab. Choose the GlobalProtect VPN download link for Windows. Below are step by step instructions on how to download the client. Note:¬†If you have the Cisco VPN client installed, please uninstall it before installing the GlobalProtect VPN. There are two¬†version of GlobalProtect VPN for Windows 7, 32 bit and 64 bit.¬†To determine which version of windows your computer is running, right click¬†My Computer, and select¬†Properties. On this dialog, the¬†System Type¬†describes what version of windows 7 that is installed on your computer.¬†   Download the appropriate installer Read more

How do I Download and Use Cisco Jabber?

Cisco Jabber is a Unified Communications client that serves corporate communication and collaboration needs.¬†It enables productivity from anywhere through Presence, instant messaging, voice, video, voice messaging,¬†desktop sharing, and conferencing. NOTE:¬†There are known issues with downloading from Internet Explorer.¬†If you encounter problems, try using either Firefox or Chrome. To begin the installation of the Cisco Jabber client, sign into Blackboard and find the installer located in the software tab If you are using Chrome and you see a message at the bottom of your screen, click¬†KEEP¬†and then click¬†CiscoJabberSetup.msi¬†in the bottom right corner.     Click “Accept and Install”¬†   Make sure Read more

How do I add a Business Center or Lab Printer to a Mac?

To add a business center or lab printer to a Mac, follow the instructions below. Click the Apple icon in the upper left-hand corner of your screen Select “System Preferences”   In the System Preferences menu, click “Print & Scan” under the Hard section   On the left hand side, you will see your list of printers. Click the “+” button at the bottom of that list. This list will be empty if you have not added a printer to your Mac.   You should now see an “Add Printer” window. Click “IP” in the menu.   The box labeled Read more

How do I Connect to My O Drive on a Mac?

Below are the step by step instructions to manually map your O drive to a Mac computer: Click “Go” From the drop down choose “Connect to Server…” You can also use the keyboard shortcut:¬†command key + K Enter in the below path depending on your role at the university Student path: smb://storageserver/2students$/(username) Faculty path: smb://storageserver/2faculty$/(username) Staff path: smb://storageserver/2staff$/(username) Click the + button to add the path to your favorites list Click “Connect” Your O Drive should now open  

How do I Connect to My O drive on a PC?

To map the O drive on a PC computer, you can use the Campus O Drive Connector for Windows. The file can be downloaded from the Software Tab in Blackboard. Below are the step by step instructions. Download the file from the Software Tab in Blackboard and save the file somewhere¬†convenient, like your desktop Open the program and choose which type of network user you are You will be prompted for your username -and your password If you entered your credentials correctly, your O dive will be mapped successfully ¬†Open “Computer” in your start menu and your O drive will Read more