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Office of Accessibility Resources and Services

Frequently Asked Questions

The Office of Accessibility Resources and Services (OARS) has compiled some frequently asked questions regarding applying for and using accommodations. If you have any further questions or need clarification, please contact our office and we will be happy to assist you. We can be reached at OARS@highpoint.edu or 336-841-9026.

Request Accommodations HERE!

 

  1. How do I know if I should request accommodations?
  2. How do I request academic accommodations for the first time?
  3. How will I know that my accommodation is approved?
  4. I have approved accommodations through OARS, how do I notify my professors that I have accommodations?
  5. I had a foreign language substitution in high school, do I have to take a foreign language in college?
  6. How current must my testing/diagnostic documentation be to be approved for academic accommodations?
  7. Once I am approved for academic accommodations, do I have to re-apply each semester?
  8. How do I request housing accommodations?
  9. Am I allowed to bring my Emotional Support Animal (ESA) to campus?
  10. I have housing accommodations, do I have to renew each year?
  11. I have an ESA, do I have to renew it each year?
  12. I am not getting my accommodations like I thought I would (ex. A student who had the accommodation of “access to professor notes” assumed their professor would just give them the notes each class session). What do I do?
  13. I have testing accommodations, how do I use them?
  14. I have approved accommodations, but I forgot to request my letter be sent out to my professors. I want my letter sent now; will I get to use my accommodations for the weeks that have already passed?
  15. I have accommodations through OARS, but I may not need to use them. Am I required to use them if I have my accommodation letter sent to my professors?
  16. Can I get tutoring as an accommodation?
  17. I have approved accommodations, but I realize that I need additional accommodations. Do I have to go through the same process again?

1. How do I know if I should request accommodations?

  • If you have a medical condition that substantially limits a major life activity such as walking, sleeping, eating, breathing, concentrating, self-care, learning, or performing manual tasks you may qualify for accommodations to provide you with equal access to the activities and benefits of High Point University.   
  • If you received accommodations through an Individualized Education Plan (IEP) or 504 Plan, you may choose to request accommodations at High Point University.  Academic accommodations do not automatically transfer over when students begin attending college.  Students who received accommodations in high school must self-identify by formally registering with the Office of Accessibility Resources and Services (OARS). 

 

2. How do I request academic accommodations for the first time?

Instructions on how to register with OARS and request accommodations are on the OARS Academic Accommodations page. On this page you may: 

  • Fill out the OARS COMPASS Registration  
  • Submit diagnostic documentation that verifies a learning difference and/or other diagnosis as an attachment to your application.  You may also submit documentation to our department via fax (336-888-6324) or email OARS@highpoint.edu.  

 

3. How will I know that my accommodation is approved?

Once you have submitted your online registration and verifying documentation, an Accessibility Support Specialist will review your request to determine appropriate reasonable accommodation(s). You will be notified of the accommodation(s) for which you are approved via your High Point University email. 

 

4. I have approved accommodations through OARS, how do I notify my professors that I have accommodations? 

Each semester you must request that your accommodation letter be sent to your professors.  To submit a request, you must do the following:  

  • Log into your COMPASS Portal. 
  • Scroll down this page to the “Select Accommodations” section and check the box by each course you wish to request accommodations. 
  • Click the “Step 2 – Continue to Customize Accommodations” button found below your listed courses.
  • Check the boxes by the accommodations you wish to receive for each specific class 

– NOTE –  

    • Alternative Testing includes reduced testing environment, four-function calculator, no scantron form for exams, screen reader assistive technology, voice recognition software, and computer for long answer and essay exams. 
    • Textbooks in Alternative Format includes textbooks in an audio or accessible PDF format for that course. 
  • Click “Submit Your Accommodation Requests.” 
  • You will know your request is successful when you see the message “SYSTEM UPDATE IS SUCCESSFUL” and you are returned to the main account screen. 
  • When your accommodation letters are emailed to your professor you will also receive an email which will be sent to the email address you have on file with the Office of Accessibility Resources and Services. 

If a course/professor is added after you have requested your letters.  You should submit a new request for the additional professor.  

 

5. I had a foreign language substitution in high school, do I have to take a foreign language in college?

All students are required to take foreign language 1010 and 1020 unless approved by OARS for a foreign language substitution accommodation. Only students with documented substantial functional limitations, specific to learning a foreign language, are eligible for a foreign language substitution (FLS).  FLS must be specifically requested by the student, as course substitutions do not come automatically. 

To be considered for a foreign language substitution, students must submit the following: 

Students who are already registered with OARS should contact OARS via phone or email to request FLS as an accommodation.  

 

6. How current must my testing/diagnostic documentation be to be approved for academic accommodations?

There is no age limit placed on the documentation we receive however, OARS makes determinations on the most relevant, timely documentation available.  

Click HERE to download a copy of the Documentation Criteria for Academic Accommodations

 

7. Once I am approved for academic accommodations, do I have to re-apply each semester? 

No. Once you are approved for an academic accommodation, it is an approved mitigating measure while you are enrolled at High Point University. However, you are required to request for your professors to be notified of your approved accommodation(s) each semester.  To submit a request for your accommodation notification letters you must:

  • Go to the Accommodation Letter Request page through your OARS COMPASS Portal (see question 4).

 

8. How do I request housing accommodations? 

To request accessible housing, students must:  

  • Complete the OARS COMPASS Registration (if not yet registered with OARS) or the Additional or Renew Accommodation Request (if already registered with OARS).
  • Submit a Request for Accessible Housing form completed by a qualified medical or mental health professional.**
  • Set up an appointment with an Accessibility Specialist to review the request.

– NOTE – 

  • Accessible housing requests must be made on an annual basis. 
  • Students must adhere to all deadlines set forth by the Office of Student Life. 

 

9. Am I allowed to bring my Emotional Support Animal (ESA) to campus? 

High Point University does not allow pets. Students with a documented disability who have a pre-existing relationship with an ESA can request to bring their ESA to campus.  To apply for an ESA, students must: 

  • Complete the OARS COMPASS Registration (if not yet registered with OARS) or the Additional or Renew Accommodation Request (if already registered with OARS).
  • Submit an ESA Documentation Form completed by a qualified medical or mental health professional.**
  • Submit up-to-date veterinary records of your animal’s immunizations, flea and tick treatments, and/or wellness visit.
  • Complete an In Case of Emergency (ICE) removal form. This will require the Resident to identify an off-campus person who is not a current HPU student who will take possession of the animal if the animal must be excluded from campus under Section VI of the ESA Policy.
  • Review and sign the  Rules and Responsibilities of a Resident with an Approved Emotional Support Animal.
  • Set up an appointment with an Accessibility Specialist to review the request.
  • Optionally obtain a verifying tag and door decal for the ESA.

– NOTE –

  • Accessible housing requests must be made on an annual basis. 
  • Students must adhere to all deadlines set forth by the Office of Student Life. 

 

** A qualified medical professional, for our purposes, is defined as a non-family member whose professional training qualifies them to diagnose and treat the impairments associated with the student’s disability. The student must either be a current patient of the professional or have a documented established history of treatment.  Each question on the required forms must be completed by the medical professional.**

 

10. I have housing accommodations, do I have to renew each year? 

Yes.  If you would like to continue to receive housing accommodations for the next school year, you must: 

  • Submit an Additional or Renew Accommodation Request through your COMPASS Portal.  
  • Set up an appointment with an Accessibility Specialist to review the request.

Housing accommodation renewals through OARS should be completed along with Housing deadlines (i.e. by February 15). 

 

11. I have an ESA, do I have to renew it each year? 

Yes.  If you plan to bring your ESA to campus next school year, you must do the following: 

  • Complete the Additional or Renew Accommodation Request through your COMPASS Portal, located on the left side of the page.
  • Submit up-to-date veterinary records of your animal’s immunizations, flea and tick treatments, and/or wellness visit.
  • Complete an In Case of Emergency (ICE) removal form. This will require the Resident to identify an off-campus person who is not a current HPU student who will take possession of the animal if the animal must be excluded from campus under Section VI of the ESA Policy.
  • Review and sign the electronic Rules and Responsibilities of a Resident with an Approved Emotional Support Animal through the OARS COMPASS Portal.
  • Set up an appointment with an Accessibility Specialist to review the request.
  • Optionally receive an identification tag and door decal for the ESA, if not already obtained.

ESA renewals through OARS should be completed along with Housing deadlines (i.e. by February 15th). 

 

12. I am not getting my accommodations like I thought I would (e.g. A student who had the accommodation of “access to professor notes” expected their professor to give them the notes after each class session but has not). What do I do?  

At the beginning of each semester, after requesting your accommodations, you should meet privately with each professor during their office hours to discuss how you will use your accommodations in each specific class.  You will be required to sign an Accommodation Agreement Form through your COMPASS Portal to confirm that you and your professor have discussed your accommodations.  It is your responsibility to request and use your accommodations each semester.  If you believe that you are not receiving your accommodations appropriately, contact your Accessibility Support Specialist at 336-841-9026 or by email at OARS@highpoint.edu.  We are here to assist with any questions or concerns you may have. 

 

13. I have testing accommodations, how do I use them?

Students must log in to their COMPASS Portal and schedule an exam at least 3 business days before the exam/quiz date and at least 6 business days before the midterm/final date. Students may schedule an exam by clicking “Alternative Testing” under “My Accommodations” in their OARS COMPASS Portal.

 

14. I have approved accommodations, but I forgot to request my letter be sent out to my professors. I want my letter sent now; will I get to use my accommodations for the weeks that have already passed? 

Accommodations are NOT retroactive. It is important to request your accommodations at the beginning of each semester.  Accommodations are only provided AFTER you have requested your accommodation letter and have met with your professors to discuss your accommodations and sign your Accommodation Agreement Form.   

 

15. I have accommodations through OARS, but I may not need to use them. Am I required to use them if I have my accommodation letter sent to my professors?

No. The choice to use your accommodations is completely up to you. OARS strongly suggests that you always request your accommodations for every class at the beginning of each semester so they are in place and ready to use should you need them. 

 

16. Can I get tutoring as an accommodation?

Tutoring is not an accommodation, however, HPU offers peer tutoring for all students.  Any student can request tutoring through Academic Tutoring Services HERE. 

 

17. I have approved accommodations, but I realize that I need additional accommodations. Do I have to go through the same process again?  

No. Submit an Additional or Renew Accommodation Request through your COMPASS Portal or schedule an appointment with your assigned Accessibility Support Specialist by calling 336-841-9026 to discuss the additional accommodations you think you need.