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Student Health Services

COVID-19

In an effort to ensure you have access to the most up-to-date information, this webpage will be updated as new information becomes available.

This HPU Cares webpage launched on March 16 to offer online resources to students: www.highpoint.edu/hpucares

This message was sent on March 27.

Dear Student,

You are missed here on your High Point University campus! We hope your first week of alternative instruction is going well.

As we continue to adjust to these new conditions of teaching and learning, we have adopted emergency grading accommodations for undergraduate students for the spring 2020 semester. While all courses will continue to be graded with the standard grading scale (letter grades) for the Spring Semester, you can now designate final grades for eligible courses to be recorded as Pass/Fail if that is your preference. Courses that are EXCLUDED from the option to record as Pass/Fail are listed here.

Here’s how to designate eligible courses as Pass/Fail:

  1. Check to make sure your course is available for pass/fail. Some courses are not available as pass/fail. See the list here.
  2. Chat with your advisor and professor before making the decision.
  3. If after communicating with your professor you decide that pass/fail is the best option, complete the Pass/Fail Grading Option Declaration “quiz” available in your course on Blackboard. This quiz includes 10-questions, and only students who answer “yes” to all 10 questions will be eligible for Pass/Fail designation. If you want to take the course Pass/Fail, make sure this “quiz” is submitted!
  4. Your professor will note who has designated the course as Pass/Fail and enter either a “P” or “F” as a final grade.

We encourage you to think carefully about this decision and communicate with your professors and advisers about how this decision impacts your specific academic program. An FAQ specifically for the topic of emergency grading is available here.

Additionally, because of Guilford County’s Stay-at-Home order, which goes into effect today at 5 p.m., we will be pausing further requests for book deliveries. Any previously requested book deliveries will be fulfilled.

While the situation remains fluid, we understand that students have a variety of scheduling complications. You can still schedule move-out time slots by clicking here. We will continue to keep you posted regarding any further changes.

Our top priority is the health and safety of the entire campus community, and we encourage everyone to do their part in minimizing the spread by following guidance issued by your governing body and health officials.

As you continue classes online through the remainder of the semester, we encourage you to bookmark www.highpoint.edu/hpucares, which gathers a variety of virtual resources you can utilize, shares up-to-date student service opportunities and links to the most recent COVID-19 information.

While we may not have all of the answers at this time, we will continue to keep you apprised as more information is available. Please review the FAQ below and reach out to the Campus Concierge Hotline at (336) 841-4636, which is open from 8 a.m. to 10 p.m. daily, if you have further questions.

Where do I register for future move-out dates?

You can still request move-out dates in the future by clicking here.

If I scheduled my move-out time but want to reschedule, how can I do that?

Simply reply to this email with your name, as well as your scheduled date and time to move out. A member of the Campus Concierge Team will contact you about rescheduling.

Which courses are excluded from the option to be designated as Pass/Fail?

Courses that are EXCLUDED from the option to record as Pass/Fail are listed here.

How do I request final grades in my eligible courses be designated as pass/fail?

  1. Check to make sure your course is available for pass/fail. Some courses are not available as pass/fail. See the list here.
  2. Chat with your advisor and professor before making the decision.
  3. If after communicating with your professor you decide that pass/fail is the best option, complete the Pass/Fail Grading Option Declaration “quiz” available in your course on Blackboard. This quiz includes 10-questions, and only students who answer “yes” to all 10 questions will be eligible for Pass/Fail designation. If you want to take the course Pass/Fail, make sure this “quiz” is submitted!
  4. Your professor will note who has designated the course as Pass/Fail and enter either a “P” or “F” as a final grade.

We encourage you to think carefully about this decision and communicate with your professors and advisers about how this decision impacts your specific academic program. An FAQ specifically for the topic of emergency grading is available here.

Virtual Resources – Updated Daily

A variety of virtual resources, from Library Services, to Chapel and Religious Life, to Career and Professional Development tools, continue to be available for you at www.highpoint.edu/hpucares.

HPU Cares Fund

During this time of great uncertainty for the faculty, staff and students at High Point University, the HPU Cares Fund has been established to meet the university’s most pressing needs. Your 100% tax-deductible gift will be directed to make the greatest impact. Visit this website to make a contribution that supports the HPU family.

COVID-19 Comprehensive FAQ

Please contact the Campus Concierge with any questions. The Campus Concierge is available by phone, seven days a week, from 8 a.m. to 10 p.m. at (336) 841-4636 or by email at concierge@highpoint.edu.

Campus Life and Student Services

What is the process for moving out of my room?

We have implemented a process to allow each family a two-hour timeslot to move out of residence halls by June 30. Please reserve your timeslot by clicking here. This process allows us to follow the CDC’s recommendations to avoid large gatherings for all students moving out of their rooms. Any guests accompanying students to campus for this process can be registered in the Campus Guest Registration System before arrival. Once belongings are removed, students should return their key to the Office of Student Life on the third floor of the Slane Student Center. If this three-month window is not convenient, Student Life will work with you on appropriate arrangements.

What is the timeline for moving out?

We’ve allowed extra time for students to retrieve belongings through June 30 to finish moving out of residence halls. Of course, we are happy to work with you if this three-month timetable does not provide you with adequate time. Please contact the Office of Student Life at (336) 841-9231.

Can I still enroll in Summer School?

Yes. At this time, the university plans to host a summer term. Summer registration opens at the same time that your fall registration opens. Students can register for summer classes by working with their advisor or contacting the Office of the University Registrar at (336) 841-9029. If a decision is made not to move forward with in-person summer term classes, most classes can be moved to an online model, allowing students to earn academic credit.

How do I register for fall classes?

All students were sent an email from the Office of the University Registrar on Wednesday, March 18, notifying them of their scheduled registration time.

Registration dates/times are based on credits completed at the end of the fall semester and do not include credits in progress for the spring semester. If you completed credits over the summer or studied abroad at another institution, they may not be included depending upon when the transcript was received. Your registration time is shown in Eastern Daylight Time (EDT), and your registration time will be different if you are currently living in a different time zone. You must adjust your registration time to coordinate with the Eastern time zone in effect at High Point University.

How do I register for fall housing?

The next step in the process, if you do not already have a room assignment for the 2020-2021 academic year, is to select your room. The first week of time slots will be announced on March 27 via email and continue to be announced each Friday for the following weeks. Everyone will get an email on March 27 with information on whether they have been given a time slot or not. We encourage students to check their email for this information. Student Life is available via Facetime, phone or email if further assistance is needed.

What about Commencement?

We know this is an important event for students and families. Based on the fluidity of the situation and advice from health officials, the university has decided to postpone graduation until August. We will provide seniors with the August Commencement date by May 1, 2020, once we are able to better gauge conditions for public gatherings. While this was not an easy decision to make, we considered all options and ultimately want to ensure the safety of our entire campus community and extended families. We will host an event in the future where families can celebrate this special occasion together, and the date will be determined in the coming months. More information will be communicated as decisions are made.

How will students currently on campus be assisted?

We will work with the few students who remain on campus through this transition and ask they return home by March 27.  We encourage all students to return home and follow the guidelines of physical distancing from the CDC, WHO and other agencies leading the charge to “flatten the curve.” Because of their recommendations, HPU will transition to provide only crucial housing accommodations for international students unable to return home or other critical circumstances.

Students currently on campus can contact Student Life at (336) 841-9231 directly with questions or concerns. Regarding airport shuttles, email Campus Concierge at concierge@highpoint.edu.

What if I won’t be back on campus to return my key in person?

Students can mail their key to High Point University Office of Student Life, One University Parkway, High Point, NC 27268. Please mail your key by June 30.

While this service is delayed for seven days due to a county-wide, stay-at-home order, we plan to resume the service in the future.

Can anyone else enter campus right now?

You are always welcome. This is your home. However, under the circumstances, entrance to campus must be restricted to essential personnel, students who have received letters of approval from the Office of Student Life and scheduled guests. Primary Welcome Centers will be used off University Parkway, Centennial, Aldridge and Lower Millis locations. All other entrances will be closed.

After receiving approval to return to campus, can I bring a parent or relative with me?

Yes – Any guest to campus should still be registered in the Campus Guest Registration System before arrival.

What about major events?

Public and group events for the remainder of the semester have been canceled. However, Student Life staff will be conducting many virtual events that will be taking place as an engaging way for students to stay connected. Look for emails on upcoming events.

What athletic events have been canceled?

For the latest HPU Athletics announcements, visit https://highpointpanthers.com/.

Are airport shuttles and campus shuttles continuing to run?

Beginning March 28, all on-campus shuttle service will be available by request. Call (336) 841-9112 and provide your location on campus to request pick-up. To request an airport shuttle in advance, email Campus Concierge at concierge@highpoint.edu or call 336-841-4636.

Are dining locations open?

Some dining locations will remain open for those who remain on campus due to critical housing needs. Visit www.hpudining.com to see the latest hours and locations open at this time.

How are campus dining facilities preparing?

In efforts to maintain the safety of our campus, we have implemented precautions for dining locations across campus that remain open. These precautions include closing dining rooms, only offering to-go meals, no outside vendors providing food service on campus, no reusable cups for food service operations on campus and increased sanitation of utensils, changing them out, washing and sanitizing every 30 minutes.

What counseling services are available?

The High Point University Office of Counseling Services is here to help. North Carolina Board Licensed clinical mental health counselors and our social worker, clinical addiction specialist, and psychiatric nurse practitioner are available to provide referral assistance to those students residing outside the state of North Carolina.  Additionally, telebehavioral services are available to assist students residing in the state of North Carolina. Our office hours are Monday through Friday from 8:30 a.m. to 5 p.m. For more information, visit http://www.highpoint.edu/counseling/.

How is the university managing study abroad programs?

The university shared mandatory withdrawal information with students on spring semester study abroad and exchange programs, providing arrangements to complete courses online. The university also canceled all international Maymester study abroad programs. The university will continue to monitor the situation and communicate directly with any students who may be affected. Contact Dr. Jeff Palis, director of global education, via email at jpalis@highpoint.edu or phone at (336) 841-9636, if you have questions about an upcoming study abroad trip.

Academics and Online Learning

What is the protocol for online classes?

Faculty have diligently worked to ensure students can continue earning academic credit. We encourage students to discuss technology, timelines, communication methods and any further questions directly with their professors.

When did online classes begin?

All undergraduate classes resumed online-only on Monday, March 23. Undergraduate classes will remain online for the rest of the semester. Most graduate school classes moved to only-online formats on Wednesday, March 25. Graduate students received specific instructions from their professors.

Why are classes being moved online?

Our first priority is to maintain the health and well-being of our entire campus community, including students, faculty, staff and their family members, we implemented these measures proactively to “flatten the curve” – a phrase that many physicians are using regarding further prevention – while also ensuring students have the opportunity to continue earning academic credit.

What about my classes that include experiential learning components?

Professors will connect with you regarding alternative learning plans.

Will this impact final exams?

The university is committed to ensuring students earn their academic credit for the semester. We will provide updates on the exam process in the near future.

How can I complete my internship?

We encourage you to contact your employer to discuss your options. You can also contact Faith Cochran, Assistant Director of Internships, at fcochran@highpoint.edu, for further questions.

What if students need to miss class due to illness?

For illness related absences, contact the Office of Student Life at (336) 841-9231.

How can I connect with departments and resources online?

We’ve created a webpage that gathers a variety of virtual resources students can utilize. Bookmark this webpage – www.highpoint.edu/hpucares – to find up-to-date student service opportunities, as well as COVID-19 information.

How can I continue to use HPU Libraries as a resource?

In order to support your academic success, HPU Libraries are directing students to a website called VitalSource, which is offering free access to e-copies of textbooks from many major publishers. Just make a free student account and check for your textbooks there. If eCopies are not available, HPU Libraries can digitize chapters of textbooks to post on the library eReserves for students to access from home. A librarian can check to see if a digital copy of your textbook is available. Contact (336) 841-9101 or reference@highpoint.edu.

HPU Libraries will continue offering its already robust online chat so that students can get research help they might need to complete academic research papers and projects. You can find the “Ask a Librarian” virtual chat box by visiting the Library Website. For more regarding off-campus access information, try this library guide: http://guides.highpoint.edu/offcampusaccess or read HPU Libraries’ most recent blog about accessing library resources off campus.

How can I connect with the Offices of Career and Professional Development, Student Success, Learning Excellence and OARS?

Each of these departments has a remote plan to ensure you can continue communication with your career advisor, success coach, learning excellence specialist or advisor in the Office of Accessibility Resources and Services. They will be available online through Skype or email, as well as by phone. Contact information for each office can be found below.

How are faculty prepared to deliver classes online?

Faculty members have access to a faculty resource page at https://my.highpoint.edu/admin-services/it/Pages/Teaching-Remotely.aspx. Faculty in the School of Communication are offering several workshops on teaching remotely. The library is offering faculty workshops on off-campus access to digital content, and the library has extended due-dates on all materials until the end of the semester. These efforts are just a glimpse of the many ways HPU faculty have made the online transition.

What if I have IT questions or need IT help troubleshooting?

The IT Help Desk will be available every day during the normal academic week between 7:30 a.m. and 11:30p.m. To request help, submit and track tickets at https://helpdesk.highpoint.edu, call (336) 841-HELP(4357) or email helpdesk@highpoint.edu.

Health: Prevention and Preparedness

Are there any cases of coronavirus in North Carolina?

For the most up-to-date information, visit the North Carolina Department of Health and Human Services.

Are there any confirmed cases of COVID within the HPU Community?

In compliance with the Clery Act, we notified campus of the following: The university was informed on March 25 by health officials that a student who is currently at home in isolation and out-of-state tested positive for COVID-19. Unfortunately, this is something colleges in our area are experiencing, including at least four other Triad universities. Public health officials are contacting individuals who were in close contact with the student, who was last on campus on March 23. The student had limited exposure to public areas and did not visit university dining locations at that time. Due to their privacy, no further information will be released about the student.

How is the university prepared for coronavirus?

We are cautiously prepared for a variety of scenarios while also remaining calmly focused on making sound decisions informed by reliable sources and trusted partners.

  • We continue to monitor, consult and/or collaborate with multiple individuals and organizations regarding our campus prevention, preparedness and care, including Novant Health’s infectious disease doctor, Centers for Disease Control (CDC), World Health Organization (WHO), Southern Association of Colleges and Schools, North Carolina Independent Colleges and Universities, American College Health Association, Association of College and University Housing Officers, National Consortium for Building Healthy Academic Communities, Guilford County Department of Public Health, and Guilford County Emergency Management.
  • The Campus Enhancement team implemented cleaning at increased time intervals in high traffic areas and will continue these operations.
  • We have an abundance of hand sanitizer, with dispensers in facilities across campus, which are stocked and maintained daily. Disinfectant products have been delivered to every building supervisor, Purell hand sanitizer has been delivered to every employee via their building supervisor and individual hand sanitizer bottles are available at all Campus Concierge locations.
  • Disinfectants are used throughout campus on a daily basis in high traffic areas and upon request, and the university has deployed mister machines throughout each building, using Vital Oxide disinfectant.
  • Out of an abundance of caution, university-affiliated travel has been restricted and the university has canceled all international Maymester study abroad programs.

What causes the coronavirus?

According to the CDC, coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. COVID-19 is a betacoronavirus, like MERS-CoV and SARS-CoV.  According to the CDC, all three of these viruses have their origins in bats. While this virus originally emerged from an animal source, health officials indicate it is now spreading from person-to-person. When person-to-person spread has occurred with MERS and SARS, it is thought to have happened mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how influenza and other respiratory pathogens spread. Spread of MERS and SARS between people has generally occurred between close contacts.

What are the symptoms?

For confirmed COVID-19 infections, reported illnesses have ranged from infected people with little to no symptoms to people being severely ill. Symptoms can include fever, cough and shortness of breath. The CDC believes at this time that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure. This is based on what has been seen previously as the incubation period of MERS viruses.

How is it diagnosed?

Your health care provider can determine if diagnostic testing with the CDC is needed.

What is the wait time on testing for coronavirus?

Three to four days. The Department of Public Health will oversee all testing.

How is it treated?

Management for the coronavirus is similar to the flu. There is no treatment, only symptomatic relief. Take Motrin or Tylenol for fever and drink fluids and get plenty of rest. One of the most important steps you can take if you experience symptoms is to self-isolate, avoid travel and limit contact with others.

How is it prevented?

You can help prevent the virus from spreading by practicing good respiratory hygiene. Cover your mouth and nose with a tissue when you cough or sneeze and put your used tissue in the trash can. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Additionally, washing your hands often with soap and water, practicing physical distancing by maintaining at least six feet of distance between yourself and anyone who is coughing or sneezing and avoiding touching your eyes, nose and mouth are key. The Campus Enhancement team has implemented cleaning at increased time intervals in common areas and stationed hand sanitizer dispensers in facilities across campus as an added precautionary measure.

Do I need to wear a mask?

The CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory illnesses, including COVID-19. You should only wear a mask if a healthcare professional recommends it. A facemask should be used by people who have COVID-19 and are showing symptoms. This is to protect others from the risk of getting infected. The use of facemasks also is crucial for health workers and other people who are taking care of someone infected with COVID-19 in close settings (at home or in a health care facility).

What if someone thinks they’re sick? Should anyone experience fever, cough and/or difficulty breathing, contact a health provider in your area. If you recently traveled to an impacted area or have been exposed to someone who is known to have COVID-19 and feel sick with fever, cough or difficulty breathing, you should:

  • Seek medical care right away. Before you go to student health, a doctor’s office or emergency room, call ahead and tell them about your symptoms.
  • Avoid contact with others and sharing personal household items.
  • Do not travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Wash hands often with soap and water for at least 20 seconds to avoid spreading the virus to others. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Clean all “high-touch” surfaces daily.

What happens if someone on campus is confirmed to have COVID-19?

The university is prepared to relocate any student who remains on campus due to critical circumstance and who is determined by a health care provider to be at risk of having COVID-19. This relocation will offer a comfortable self-quarantine environment, as well as non-contact food delivery. In accordance with public health protocol, if a health care provider determines that an individual on campus may potentially have COVID-19, the individual’s close acquaintances, including those who have physically been within 6 feet of the individual, will be contacted by the Guilford County Department of Public Health, in conjunction with HPU.

How would you quarantine a student who has to remain on campus? 

If a student needed to be quarantined on campus, the university has identified the proper locations. The university would conduct check-ins every 48 hours via phone or video. If medical attention was needed, the university physician would visit them onsite. There would also be no-contact food delivery available.

Is the university prepared for a large volume of impacted students?

We have a plan in place to manage multiple cases who may need to be quarantined.

What kind of training has student health received?

The health care providers on staff are trained to evaluate, test and treat coronavirus, if needed.

Additional Resources

For the most up-to-date information, visit these reputable government sources below:


This message was sent on March 26.

Dear HPU Family Member,

Your health and safety are our top priorities. In compliance with the Clery Act, we are notifying you that the university was informed by health officials that a student who is currently at home in isolation and out-of-state has tested positive for COVID-19. Unfortunately this is something colleges in our area are experiencing, including at least four other Triad universities.

Public health officials are contacting individuals who were in close contact with the student, who was last on campus on March 23. The student had limited exposure to public areas and did not visit university dining locations at that time. Due to their privacy, no further information will be released about the student.

We want you to know the university is working with health officials to take every precaution and to continue the already enhanced cleaning efforts implemented months ago on our campus.

Very few people remain on campus as most students have departed, and non-essential faculty and staff are working remotely to follow Guilford County’s stay-at-home order.

We encourage you to continue safeguarding yourself against COVID-19 and following all orders issued by the CDC and other leading health officials, such as maintaining physical distance from others and not leaving home unless necessary.

Thank you for your continued partnership. If you have questions or concerns, contact the Campus Concierge Hotline at (336) 841-4636, which is open from 8 a.m. to 10 p.m. daily.


This message was sent on March 23.

Dear Student,

We hope your first day of online classes is going well. Remember we’re here to help you! Following up on Friday’s email, we want to continue to provide you with important resources and information.

Read through the helpful resources below, and let us know if you have further questions. The Campus Concierge Hotline at (336) 841-4636 continues to be staffed from 8 a.m. to 10 p.m. daily.

Securing Your Move-Out Time

You may now reserve your move-out date and time by submitting this form. We want to make it easy for you to retrieve your belongings from now until June 30, while also following the CDC’s guidelines for physical distancing. For that reason, we are scheduling small groups at designated times to move out. Please reserve your two-hour timeslot by clicking here. Any guests accompanying students to campus for this process can be registered in the Campus Guest Registration System before arrival. Once belongings are removed, students should return their key to the Office of Student Life on the third floor of the Slane Student Center. If it is not possible for you to return your key in person, you may mail it to the Office of Student Life. If this three-month window is not convenient for you to move out, Student Life will work with you on appropriate arrangements.

Securing Fall Housing

Check your email regularly to secure your HPU housing in the fall. The Office of Student Life has extended the deadline for group formations through March 24 at 8:30 a.m. Check your HPU email for more details, and contact the Office of Student Life with any further questions at (336) 841-9231.

Registering for Summer and Fall Classes

Be sure you have registered for fall classes! You can also register for summer classes at the same time if needed. All students were sent an email from the Office of the University Registrar on Wednesday, March 18, notifying them of their scheduled registration time. Follow the instructions in the email, or check with your success coach or academic advisor if you have further questions. You can also contact the Office of the University Registrar at (336) 841-9029.


HPU Cares Student Impact Fund:

Many of our students are experiencing financial challenges resulting from coronavirus. In order to address these needs, we have created the HPU Cares Student Impact Fund. HPU students are having unexpected travel costs and expenses, and limited opportunities to work and earn funds.

A University team is working to identify students with needs, responding to their requests for assistance, and directing support to ensure the greatest impact. If you’d like help, please make a gift online at https://engage.highpoint.edu/hpucares 

Contact HPU Student Health Services

Student Health Services by Novant Health is located in the lower level of Wilson Residence Hall at 805 Panther Drive.

Please schedule an appointment with us by stopping by or calling us.

(336) 841-4683
(336) 841-4693 (fax)