Student Success Program

Meet The Student Success Staff

Scroll down to find your coach and learn a little about who they are.

The Office of Student Success

Britt Carl

Director of Student Success

Contact: (336) 841-9490   |

Britt Carl received her Bachelor’s degree in Exercise and Sport Science from the University of North Carolina at Chapel Hill and her Master’s degree in Higher Education Administration from the University of Louisville. Prior to joining the High Point University family in August 2013, Britt served as an Assistant Director of Admissions at Mary Baldwin College in Virginia, as well as a First Year Advisor at the college.  She is passionate about assisting students during their transition to college life and seeing them grow throughout their four years at the university. Britt is a member of Kappa Kappa Gamma sorority and she is also a member of the Young Alumnae Advisory Board at Saint Mary’s School in Raleigh, NC. On a personal note, Britt is a proud godmama of 4 toddlers!


Pam Francisco

Pam Francisco

Assistant Director of Student Success

Contact: (336) 841-9189   |

Pamela Francisco has been working at High Point University in the Office of Student Success for five years. Prior to coming to HPU, she worked in public education as a teacher and school administrator. Ms. Francisco received her Bachelor’s degree in Special Education from Greensboro College and taught Special Education at the high school level for eighteen years where she developed and implemented programs which enabled at-risk students to earn graduation credits and pursue higher education.  After receiving her Master’s degree in School Administration and Curriculum and Instruction from UNC-Pembroke, Ms. Francisco worked for twelve years as a school administrator at the elementary, middle, and high school levels. She has been involved with the National and North Carolina Middle School Associations for the past several years, leading teachers to present Collaborative Teaching and Positive Behavior Intervention and Support workshops at state and national conferences. Ms. Francisco has participated in panels for discussion in Washington, DC and met with congressmen and national leaders to solicit support for middle school education. During her time at High Point University, Ms. Francisco has had the opportunity to present at local and national conferences regarding relationship building, leadership, and retention strategies for freshmen and sophomore college students. Ms. Francisco is the proud parent of two beautiful daughters, Alexandra, a Guilford County Schools teacher, and Mackenzie, a Digital Content Writer for The Pilot  newspaper in Southern Pines, NC. Excited to be a part of the High Point University family, Ms. Francisco hopes to impact students by providing extraordinary service to our new panthers and their families.

Na’Tosha Brooks

Student Success Department Administrator

Contact: (336) 870-5588   |

Na’Tosha Brooks received her Bachelor’s degree in Special Education (K-12) from Bennett College. Prior to uniting with the High Point University community, Na’Tosha served as a Special Education teacher with the North Carolina Public School system for 12 years in which she held several key leadership positions. She was awarded Teacher of the Year for Tabernacle Elementary in Randolph County, her classroom was featured on Fox 8‘s segment,” What’s Right with Our Schools” with Cindy Farmer and published on the front page of the Randolph County newspaper. Na’Tosha’s dedicated involvement beyond the classroom resulted in her being 1 of 100 individuals selected from across the country to represent their state in Washington, DC during the National Educators Association/National Association for the Advancement of Colored People’s training on uniting young educators and activists to pursue efforts in  civic engagement and voter education. Following the classroom, Na’Tosha transitioned to Mount Zion Baptist Church of Greensboro, Inc. where she served as Director for Solomon’s World’s Afterschool and Summer Enrichment Programs focusing on students in grades Pre-K-8th. Because of her passion for serving others’ individual needs with love and excellence within the workplace, church, and community, Na’Tosha has co-founded the non-profit organization The Birthing Movement, Inc. and was recognized by the Triad Business Journal as a 2019 40 Under 40 Leader. Na’Tosha  is a member of Alpha Kappa Alpha Sorority, Inc. and a proud mother of two beautiful children, Hailey and Connor. She enjoys reading, movies, music, sports, serving others and spending quality time with family friends!

Michael J. CasaSanta

Contact: (336) 841-9798   |

Student Success Coach for the AccountingBusiness Administration, Business Entrepreneurship,  International Business, Marketing and Sales majors in the School of Business with last names A-K

Michael J. CasaSanta received his Bachelor’s degree in Journalism and Electronic Media from the University of Tennessee and his Master’s degree in Business Administration from the University of Phoenix. Prior to coming to High Point University, Mike held a variety of positions in fraternity and sorority life, alumni development and fundraising, admissions, volunteer development, and career advising. His interest in being a Student Success Coach stems from the difficulties he saw friends and classmates have as they struggled in making the transition from living at home with their parents to being a college student and having to make responsible choices. Mike is deeply committed to helping students pursue, and achieve their dreams and goals. Mike is a loyal member of the Phi Kappa Tau Fraternity, enjoys watching football and basketball, coaching youth basketball, and spending time with his wife Caroline.

Hilah Cook

Contact: (336) 841-9028   |

Student Success Coach for Psychology, Studio ArtGraphic DesignInterior Design, Fashion Merchandising, MusicDanceand Theatre majors.

Hilah Cook began her educational career as a Communication Major at Catawba College.  She holds a B.A. in Communication from Catawba College and a Master’s Degree in Student Personnel Administration in Higher Education from The University of North Carolina Greensboro. Hilah worked in residence life at various institutions specializing in working with freshmen students before joining the Student Success Team in 2014. She has experience in developing programming, assisting in the implementation of programs and services designed to promote academic, personal, and social activities for first year students. Hilah is originally from Southern Pines, NC and loves living in the the Piedmont of North Carolina.  She enjoys time with her husband and son.

Lance Dunlap

Contact: (336) 841-9319   |

Student Success Coach for Webb School of Engineering, along with Actuarial Science, Biochemistry, Chemistry, Computer Science, English Literature, English Writing, French, History, Individualized Major, Mathematical Economics, Mathematics, Philosophy, Physics, Religion Sociology, and Spanish majors.

Lance Dunlap earned a Bachelor of Arts in Communication Studies from the University of North Carolina at Chapel Hill, where he was a Resident Assistant, member of the Tarpeggios a cappella group, and re-founding father for Pi Kappa Phi Fraternity. Lance also earned an M. Ed. in Student Affairs Administration in Higher Education from the University of North Carolina at Greensboro. Lance joined the Office of Student Success team in 2018 after serving with the Office of Student Life at High Point University since 2012. Lance was previously the Head Coach for the HPU Club Golf Team from 2014 to 2016. In his free time, Lance enjoys spending time with his wife, daughter, and rest of his family/friends. Lance is also a self-described avid college basketball fan.

Lindsey Griffin

Contact: (336) 841-9781   |

Student Success Coach for Undeclared students with last names A-L

Lindsey Griffin grew up in Greensboro, North Carolina. She earned a Bachelor of Science in Business Administration with a concentration in Marketing from Catawba College and a Master of Arts in Human Services from Lenoir-Rhyne University. Lindsey has worked in Higher Education over 10 years and loves serving college students and supporting them in discovering their potential. In her free time, Lindsey enjoys spending time with family and friends, reading, and running.



Kaleigh Hemstock

Contact: (336) 841-2845   |

Student Success Coach for Exercise Science majors in the School of Health Sciences and Pre-Pharmacy majors in the School of Pharmacy

Kaleigh Hemstock obtained her Bachelor of Arts in English from Greensboro College. She earned her Master of Science in High Education Administration from Southern New Hampshire University. Prior to HPU, Kaleigh served as Director of Alumni Engagement and Senior Class Advisor. She also has experience in admissions and first year experience. Working at High Point University allows her to work with students and guide them through their first year. She is excited to help students transition from high school to college. Kaleigh is originally from Connecticut and moved down to North Carolina for college in 2012. In her free time, she enjoys hiking, hanging out with friends, watching her favorite sports teams and traveling.

Matthew Killian

Contact: (336) 841-9479   |

Student Success Coach for the School of Education, Political Science, International Relations and Criminal Justice

Matthew Killian received his Bachelor’s degree in Sociology from the University at Buffalo and his Master’s degree in Education from Johns Hopkins University.  Prior to coming to High Point University, Matthew taught high school English in the Guilford County Schools system. During his teaching career, Matthew coached cross country and track, helped his school launch an ACT preparation program to improve students’ test scores and had the opportunity to present at school, district, and state level conferences on creating “College Readiness” in high school students.  Through his experiences teaching, Matthew realized that there were many social, emotional and academic challenges that students would face once they got to college, and not all would be ready to confront them. This led him to transition to higher education, where he will continue to help students pursue their career goals at HPU.  In his free time, Matthew enjoys running, watching his hometown Buffalo Bills, traveling and spending time with friends and family.

Cory Kirby

Contact: (336) 841-9449 |

Student Success Coach for the AccountingBusiness Administration, Business Entrepreneurship,  International Business, Marketing and Sales majors in the School of Business with last names L-P

Cory Kirby obtained his Bachelor of Science in Adolescence Young Adult Education in Integrated Social Studies with honors, with a minor in History and Political Science at Bowling Green State University. He earned his Master of Arts in Education in College Student Personnel at Bowling Green State University, as well. Cory has experience working as an academic coordinator for student-athletes, residence life, orientation, and career services. Working at High Point University allows all of Cory’s experiences to come together in one position as a Student Success Coach. He is excited to guide our students in the direction of their goals. Cory enjoys playing and watching sports, hanging with friends, and traveling.


Giselle Mansi

Contact: (336) 841-9782   |

Student Success Coach for the Event Management, Sport Management, Sport Communication and Journalism majors in the Nido R. Qubein School of Communication 

Giselle Mansi is a two-time High Point University alumnus. She graduated with a Bachelor of Arts in Elementary Education and a Master of Arts in Education with a concentration in literacy. Before coming to HPU, Giselle taught in elementary, middle, and most recently high school. Her passion for students went beyond the walls of the classroom, as she was often found cheering for her students on the sidelines of their games or by simply extending a hand of service. Giselle has presented at local and state conferences on best research based practices for the classroom.  Giselle is excited to be back at her alma mater, and as she reflects back on her undergraduate and graduate experience, she realizes how important it is to make connections with professors and leaders in their fields. Giselle is an active member of Delta Kappa Gamma, International Society of Key Women Educators and North Carolina Association of Elementary Educators (NCAEE). In her free time, Giselle loves to spend time with family, dance, read and travel.

Kaylie Scanlon

Contact: (336) 841-9066   |

Student Success Coach for Biology majors and Neuroscience majors. 

Kaylie Scanlon received her Bachelor’s degree in Kinesiology from James Madison University and her Master’s degree in Higher Education from George Mason University. Prior to coming to High Point University, Kaylie worked as an education coordinator at SHAPE America (Society of Health and Physical Educators) where she provided programs and professional development for teachers, researchers, and professors. She is passionate about assisting students make the transition from high

school to college, and she looks forward to helping her students get a holistic college

experience at HPU.

In her free time, Kaylie enjoys spending time with family and friends, traveling, cheering on the Atlanta Falcons, and engaging in outdoor activities, particularly running and hiking!

Robert Tillman

Contact: (336) 841-9680 |

Student Success Coach for the AccountingBusiness Administration, Business Entrepreneurship,  International Business, Marketing and Sales majors in the School of Business with last names Q-Z

Robert Tillman is native of Thomasville, NC and a High Point University alumnus. As an energetic, innovative business professional he graduated with a Bachelor of Arts in Human Relations and earned a Master of Science in Adult Education with a concentration in Higher Education from the illustrious North Carolina Agricultural and Technical State University. Prior to reconnecting with High Point University, Robert hails from a career of more than seventeen years in the servicing industry, where he worked as a global account coordinator. Additionally, he worked in the Office of Veterans and Disabilities Support Services at North Carolina Agricultural and Technical State University. This essential unit helped veteran students, their dependents, and students with disabilities, navigate by providing and promoting events and services that increase their skill-use to enhance intellectual, cognitive, social, personal and physical competencies. He worked with students, faculty and staff to promote the students’ independence to ensure recognition of their abilities for total development. Robert is passionately dedicated his life to helping others pursue and achieve their personal ambitions and educational goals. He is the proud father of one daughter, Destiny, and an active member of the Kappa Alpha Psi Fraternity, Inc, where he has served in various leadership positions and the undergraduate advisor for the collegiate chapter at High Point University. Robert also serves as the president of the Guilford County Pan-Hellenic Council. In his free time, he enjoys spending time with family and friends, amusement parks, music, motivational speaking, movies, and traveling.

Angelica Wilson

Contact: 336-841-9367  |

Student Success Coach for Strategic Communication, Media Production and Entrepreneurship, Popular Culture and Media Production and Game and Interactive Media Design majors in the Nido R. Qubein School of Communication. 

Angelica Wilson received her Bachelor’s degree in Dance from the University of North Carolina at Charlotte and her Master’s degree in Social Work from North Carolina Central University. Throughout her collegiate experience at UNC Charlotte, Angelica was a member of the Gold Dusters dance team and became a member of Zeta Phi Beta Sorority, Inc. Prior to joining High Point University, Angelica served as an Enrollment and Match Specialist for Big Brothers Big Sisters of the Triangle; a non-profit mentoring program for youth facing adversity. In this role, Angelica worked extensively with college students during their volunteer involvement with the organization. She also taught dance lessons at Walltown Children’s Theater and served as Company Associate Director. Angelica is passionate about assisting students during their life transitions. She is all about the collegiate experience being the student’s journey and wants to help students navigate, adjust, and connect while attending High Point University. She wants students to not only succeed on campus, but beyond the classroom.

Deep Dave

Contact: 336-841-9796 |

Deep Dave received his Bachelor’s or Arts degree in Integrated Marketing Communications from Catawba College. Prior to joining the High Point University family in January 2020, Deep began his career in Higher Education by serving as an Admissions Counselor/ Admissions Athletics Liaison at his alma mater. As a first generation college student, Deep is extremely passionate about helping students make the transition to college, and coaching them to a path of higher educational success.  Deep has experience in first year programming, residence life, student involvement/leadership, and advising. Deep was an active member of the Student Government Association, and two-term President of The National Society of Leadership & Success Chapter at Catawba College. He also participated in a Study Abroad program to the country of Israel. Deep is extremely passionate about community engagement & development. He has served two terms on the Human Relations Council for the City of Salisbury, and has worked diligently to promote community service to local communities. He is extremely excited to be serving Early Decision students, and assisting them through their collegiate journey at High Point University.   In his free time Deep enjoys to travel, form continuous connections, serving others, spending time with family, and watching his favorite sports team.

Yasmene Dergham

Contact: 336-841-9481 |

Yasmene Dergham is a 2019 High Point University alum who received her Bachelor’s in International Relations and Political Science while minoring in Middle Eastern History. While at HPU, Yasmene was a Benjamin A. Gilman International Education Scholar, a Humanity in Action John Lewis Fellow, and HPU’s first David L. Boren Scholar. She served in multiple on campus positions in the Admissions Call Center, the Office of University Events, the Survey Research Center, and Academic Tutoring Services. She was also an active member of the Student Government Association, President of the Global Student Association, and presented undergraduate research focused on the Middle East. As a first generation college student, Yasmene is excited to help incoming Early Decision students acclimate and get involved with her alma matter by  showing them all HPU has to offer! Originally from Plattsburgh, New York, she has lived abroad in Morocco and Jordan during her undergraduate career. In her free time Yasmene enjoys learning languages, traveling, working on her Humanity in Action Service Project, and spending time with her corgi Mac.

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HPU Student Success