{"id":318,"date":"2021-05-10T14:37:57","date_gmt":"2021-05-10T14:37:57","guid":{"rendered":"https:\/\/www.highpoint.edu\/studentaccounts\/?page_id=318"},"modified":"2023-04-23T18:19:03","modified_gmt":"2023-04-23T18:19:03","slug":"faqs-under-student-account-center","status":"publish","type":"page","link":"https:\/\/www.highpoint.edu\/studentaccounts\/faqs-under-student-account-center\/","title":{"rendered":"Student Account Center FAQs"},"content":{"rendered":"

What is a statement, when is it issued and how can I view it?<\/strong><\/p>\n

A Statement is a downloadable, official student invoice that includes all account charges and credits at that point in time. \u00a0Students and authorized users are notified via email and\/or text message that a statement has been created and uploaded online.\u00a0 Check account activity via the Student Account Center for students at https:\/\/my.highpoint.edu<\/a> or click here for Authorized Users<\/a>.<\/p>\n

Statements are a snapshot in time. \u00a0To view the most recent account transactions, select ‘Account Activity’ from the home screen.<\/p>\n

How do I read my Statement?<\/strong><\/p>\n

The ‘Student Account’ section displays the amount owed on previous semesters, and current semesters. \u00a0‘Pending Aid’ is the financial aid awarded to the student but not yet posted or received by the university.<\/p>\n

The ‘Account Activity’ option itemizes the charges and credits that comprise the amount due.<\/p>\n

The ‘Balance’ is the net due including all current and prior balances. \u00a0A bracketed (number) means the balance is a credit due back to the student.<\/p>\n

Can other people view my Statement and make payments?<\/strong><\/p>\n

Yes, the student can add other individuals such as a parent, guardian or other third party as an Authorized User to view the Statement and make a payment online. \u00a0Any Authorized User will receive email notification each time a statement is updated.<\/p>\n

Payments can be made through the links embedded in the home page of the Student Account Center.<\/p>\n

Do you have a payment plan? \u00a0<\/strong><\/p>\n

High Point University offers a payment plan through TouchNet Payment Center.\u00a0 TouchNet offers an interest free, monthly payment plan that can make your education payments more convenient and affordable. \u00a0Instead of a lump-sum payment, the plan allows you to pay all or part of your educational expenses in manageable monthly installments per semester. \u00a0Payment Plans need to be set up each semester. Undergraduate payment plans are available for the Fall and Spring semesters. Graduate payment plans are available for the Fall, Spring and Summer semesters.<\/p>\n

How do I figure out how much to budget for a Payment Plan?<\/strong><\/p>\n

The tuition, fees, room and board charges are currently available on our website. \u00a0This amount, plus the insurance (unless waived) less any financial aid will determine your per-semester budget amount. \u00a0The Office of Student Accounts can provide assistance if desired.\u00a0 There is also a form on the Financial Planning website that can be used to calculate amounts.<\/p>\n

I am on the monthly payment plan. \u00a0Why is there a balance on my account?<\/strong><\/p>\n

If you are on the monthly payment plan and a balance due still remains, you may have under-budgeted your plan. \u00a0You may view your account to determine the amount outstanding. \u00a0You can pay this amount directly to the university or increase your plan online.<\/p>\n

Why am I charged for student health insurance when I cancelled it last year?\u00a0<\/strong><\/p>\n

All students are automatically billed each year in June for insurance, even if waived in a previous year. \u00a0Each year a student must submit a completed online waiver form by the required due date in order to have the charge for coverage reversed and to confirm continued coverage in another insurance plan.<\/p>\n

How do I get a refund if there is a credit on my account?\u00a0<\/strong><\/p>\n

Students with credit balances may request a refund by contacting the Office of Student Accounts. \u00a0With all written inquiries, please include the student name and ID number. \u00a0Please be sure your account reflects a credit balance. \u00a0Refunds will not be honored until there is an actual credit balance on the account. \u00a0Monthly Payment Plan participants must either wait until their contract is paid in full or they may opt to decrease their budget by the amount of the credit.<\/p>\n

Why do I have a hold on my account?<\/strong><\/p>\n

A hold is placed on a student account due to an outstanding balance. \u00a0If balances are unpaid, a hold will prevent issuance of transcripts, participation in early registration, housing selection, and receiving diplomas. \u00a0Once the balance is paid in full, the hold will be removed from the account.<\/p>\n

How do I instruct my 529 plan administrator to pay High Point University? \u00a0<\/strong><\/p>\n

Each plan administrator manages their plan differently. \u00a0The simplest instructions are to have the plan pay High Point University directly, making the check payable to High Point University and mailing it to One University Parkway, High Point, NC, 27268, to the attention of the Office of Student Accounts. \u00a0The student name and ID number must be included with the payment, as well as an indication of which semester the payment covers.<\/p>\n","protected":false},"excerpt":{"rendered":"

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