HPU Student Health powered by Novant Health will provide comprehensive health services to students, including:
- On-site student health center
- Medical examination and treatment of acute illnesses and injuries
- Access to Novant Health Care Connections, 24/7 nurse triage by telephone
- Laboratory testing and pathology
- Annual wellness and sexual health screenings
- Medical supplies such as braces and crutches
Additional benefits for HPU students include:
- 24/7 access to telehealth services through scheduled and on-demand video visits
- Priority access to local hospitals and Novant Health specialists, including neurology, orthopedics, cardiology and other services as needed.
You will see the following change when students visit Student Health Services:
High Point University will provide $30.00 per student medical visit, which will be applied as a visit copay. Any remaining balance will be submitted to the student’s medical insurance provider.
Frequently Asked Questions:
Can a student walk in without an appointment when they are sick?
No, an appointment is required to visit the HPU Student Health.
My returning student has not yet visited health services; how should they prepare for the first visit?
While not a requirement for visiting HPU Student Health, we recommend that your student establish a MyChart account by visiting www.novanthealth.org/mychart. This will allow your student to have access to all of their medical information, ask questions of the provider and also take advantage of online video visits.
My student is under 18 years of age; how can they seek medical care?
The HIPAA Privacy and Consent to Treat forms required by High Point University grant permission to HPU Student Health to provide all necessary care.
Will students be required to pay for medical visits?
There will be no copays due for the student at the time of service. Services will be billed directly to the student’s insurance plan. Any remaining balance from that will be sent to the responsible party, not billed to the student’s HPU account.
How will my student get prescriptions filled? Last year, students utilized Archdale Drug; will that be the same arrangement?
Archdale Drug will continue to provide pharmacy services for students.
Will my insurance cover services through Novant Health? Are there limitations on accepted insurance plans?
Novant Health accepts most insurance providers, please call the number on the back of your insurance card to confirm Novant is in network for your individual plan.
If my child needs to go to the hospital from HPU Student Health, which hospital will they be transported to?
In most cases, your student will be cared for at Novant Health Kernersville Medical Center. However, if there is an emergent need, your student will be transported to the nearest hospital facility.
My student has extensive medical treatment through HPU Student Health; will their records be transferred to Novant Health automatically or will I have to request this?
Novant Health will have access to your student’s medical history.
If my student becomes ill on the weekends or after clinic hours, what should they do for the best result?
There are a number of after-hours care options available to students. Students can access online video visits, utilize Novant Health Care Connections telephone triage service, visit one of Novant Health’s local urgent care clinics or visit Novant Health Kernersville Medical Center.
Is there an additional cost associated with online video visits?
Yes, online video visits include a $50 copay for the service.
If a student needs a specialist referral, will transportation be provided?
High Point University provides transportation for emergent issues needing medical attention.
What vaccines and medications are offered at the clinic?
HPU Student Health offers all necessary immunizations. Please discuss any questions about specific medications with the HPU Student Health care team.
Is there a charge to get the flu shot at Student Health Services?
Immunizations will be billed to the student’s insurance plan.
Can weekly allergy shots be administered at the clinic?
Yes, treatment for allergies is part of the wellness care available at HPU Student Health.
Are x-rays offered at HPU Student Health?
Although HPU Student Health does not offer on-campus x-ray services, Novant Health has advanced imaging services, including x-ray, available locally.
What happens if a student runs out of their medication?
Same-day delivery of medication is available.
For additional questions or concerns, please contact HPU Student Health.