As an institution that offers distance education opportunities, High Point University is required to provide both prospective and enrolled students with contact information for filing complaints with the institution, with our regional accrediting agency, and with the appropriate state agencies. This information is presented below.
High Point University Student Grievance Procedures
The basis for a student’s complaint may be that an act or situation is objectionable in the view of the student. High Point University provides a process for a student complaint to be addressed.
The High Point University Procedure for Student Complaints governs complaints the student puts in writing and submits to a University official. This Procedure applies to all students, undergraduate and graduate. This Procedure ensures timely, fair and efficient resolutions with the maintenance of individual privacy and confidentiality. This Procedure cannot be used to challenge the finding of the Executive committee of the Faculty, a standing committee whose decision is final.
Informal Resolution of Student Complaint
Discussion, in many instances, can resolve a complaint. The student is encouraged to bring a problem to the person who has responsibility for the objectionable action or situation. This is merely an option for the student and it has no bearing on the student seeking a formal solution to the problem through the involvement of University officials.
Formal Resolution of a Student Complaint
When students seek the formal intervention of University officials, they must submit a written complaint to Dylan Denning, 3rd Floor, Slane University Center, 336-841-9302, [email protected]. Because a student complaint can touch any aspect of the University, the Senior Director of Student Experience is the appointment University official to guide all written student complaints.
High Point University Student Complaint Form
Regional Accreditation Grievance Procedures
High Point University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award bachelor’s, master’s, and doctoral degrees. High Point University also may offer credentials such as certificates and diplomas at approved degree levels. Questions about the accreditation of High Point University may be directed in writing to Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or by calling 404-679-4097, or by using information available on SACSCOC’s website (www.sacscoc.org).
SACSCOC Complaint Policy and Procedures
SARA North Carolina and Other State Entities
High Point University is an active participant in the State Authorization Reciprocity Agreement (SARA) administered by SARA North Carolina. Students may file a complaint via the process and form established by SARA North Carolina at P.O. Box 41349, Raleigh, North Carolina 27629 or by phone at (919) 549-8614, ext. 4667 and email at [email protected].
In addition to the grievance procedures set forth by SARA North Carolina, students may a file a complaint with the state in which they are residing and receiving instruction provided by High Point University.
Complaints regarding the institution that cannot be resolved at the institutional level, particularly complaints regarding applicable state laws, may be directed to the Consumer Protection Division of the North Carolina Department of Justice using this form. Contact the Consumer Protection Division at: North Carolina Department of Justice Consumer Protection Division, 9001 Mail Service Center Raleigh, NC 27699-9001 or call 877-566-7226.
Professional Licensure Disclaimer Statement
NC-SARA does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina and you are taking an online course or hybrid program leading to professional licensure, High Point University cannot guarantee whether the course or hybrid program meets requirements for professional licensure in your state. High Point University recommends that, prior to beginning your course of study, you contact the institution’s degree program to inquire about enrollment and professional licensure options. For questions about this disclaimer or further information about licensure, please contact the program director of the appropriate program.
Athletic Training
Dr. Jolene Henning
Chair, Department of Athletic Training
High Point University
High Point, NC 27268
[email protected];
336.841.4514
Click here for state-by-state licensing board contact information.
Click here for professional licensing disclosures for the M.S.A.T. program.
Education
Dr. Amy Holcombe
Dean of the Stout School of Education
High Point University
High Point, NC 27268
[email protected];
336.841.9575
Click here for state-by-state licensing board contact information.
Click here for professional licensing disclosures for programs in the School of Education.
Pharmacy
Dr. Mary Jayne Kennedy
Dean of the Fred Wilson School of Pharmacy
High Point University
High Point, NC 27268
[email protected];
336.841.9714
Click here for state-by-state licensing board contact information.
Click here for professional licensing disclosures for the Pharm.D. Program.
Physical Therapy
Dr. Jeff Taylor
Chair, Department of Physical Therapy
High Point University
High Point, NC 27268
[email protected]
336.841.9278
Click here for state-by-state licensing board contact information.
Click here for professional licensing disclosures for the D.P.T. program.
Physician Assistant Studies
Dr. James Johnson
Chair, Depart of Physician Assistant Studies
High Point University
High Point. NC 27268
[email protected];
336.841.9682
Click here for state-by-state licensing board contact information.
Click here for professional licensing disclosures for the M.P.A.S. program.