Office Of Counseling Services


Clients of the Office of Counseling Services have the right to professional counseling services consistent with the American Counseling Association’s Code of Ethics. Information shared with your counselor is held in strict confidence and limits to confidentiality are addressed below. Without written consent, your counselor will not disclose to anyone that you are receiving counseling or the content of sessions.

If you are over 18 years of age, this confidentiality agreement also means that the Counseling Staff cannot communicate with your parents without your signed consent and without reason to communicate with your parent(s). Counseling records are kept separate from educational and student health records.  All services are in accordance with State laws. Exceptions to this confidentiality for the purpose of assuring high-quality service delivery include case reviews in clinical supervision and peer consultation.

**If you want to sign a Consent to Release Information, you must discuss this with your counselor in person.

Limits to Confidentiality

  1. Duty to warn “When a client’s condition indicates that there is clear and imminent danger to the client or others, the licensed counselor must take reasonable personal action or inform responsible authorities”  (ACA Code of Ethics, Section B.2.a).
  2. When the abuse of a child/elder is suspected.
  3. When disclosure is made necessary by court order.

How Can Parents Help?

Parents may contact our office for general information on available services. We will be happy to discuss our services with parents, provide tips on how to encourage your student to consider Counseling Services, and how a student can access care.   However, we cannot schedule appointments for students by third parties.  Counseling is a personal decision and your student must decide when it feels right to seek care.  Our office will not disclose information to confirm or deny if a student is or has been under our care.

Please note: A signed FERPA agreement does not include counseling services and records.  Read more about The Family Educational Rights and Privacy Act HERE.

Additionally, HIPAA forms that have been signed for parents to access medical information from Student Health Services do not apply for access to confidential information for The Office of Counseling Services.  Our departments are separate.


Please note that e-mail is not a confidential medium for communication.  Because we are concerned about protecting your privacy, Counseling Services staff does not use e-mail to discuss your clinical concerns.




Monday - Friday
8:30am to 5:00pm 

High Point University
3rd Floor Slane Center
High Point, NC 27268
336-888-6306 (Confidential Fax)